Quick answers to the most common questions about
booking with Seven.
How quickly will someone call me back? +
Once your request is submitted, a member of our team will be in touch as soon as possible
to confirm your booking and match you with the right professional. Response times may vary depending on
demand and the nature of your request.
Are all professionals vetted and insured? +
Yes — every professional on Seven undergoes a full background check, identity
verification, skill assessment, and must hold relevant trade qualifications and insurance before they
can accept jobs. You can view each pro's profile, ratings, and credentials before confirming.
How does pricing work? Are there hidden fees? +
Pricing is always quoted upfront before you confirm. What you see is what you pay — no
hidden extras. Final cost depends on the details of your job: the type of service, scope of work, and
any materials required. For complex jobs, we'll ask the professional to provide a fixed quote during the
call-back before any work begins.
What if I'm not happy with the work? +
We stand behind every job. If you're not satisfied, contact our support team within 48
hours and we'll arrange a free return visit or a full refund depending on the circumstances. Your peace
of mind is our priority.
Do I need to be home during the visit? +
For most services you need to be present or arrange access. You can communicate directly
with your professional via the Seven app before and during the job, so it's easy to co-ordinate entry
and any specific requirements.
How does the 15% first-job discount work? +
Download the Seven app and complete your first booking through it. The 15% discount is
applied automatically at checkout — no code needed. The offer is valid on your first app booking only
and cannot be combined with other promotions.