Seven Services is operated by Perron Vienne Ltd, registered in England and Wales (Company No. 6872101). We are an on-demand home services platform connecting London homeowners with vetted, insured professionals.
For any privacy-related questions, contact us at [email protected].
When you use our website or submit a service request, we may collect:
- Your phone number
- Your postcode
- Your email address (newsletter only)
- The service type you requested
- Your urgency preference (normal, urgent, emergency)
- Any job details you choose to provide
- Browser and usage data via Facebook Pixel (anonymised)
- To call you back and confirm your service request
- To match you with an available professional in your area
- To send you service updates and booking confirmations
- To send our newsletter if you subscribed (you can unsubscribe at any time)
- To improve our platform and advertising using anonymised analytics
We never sell your personal data to third parties.
Service request data is stored securely in Google Sheets and Firebase (Google Cloud), both of which are GDPR-compliant platforms. Data is retained only as long as necessary to fulfil your request and comply with legal obligations.
We use the Facebook Pixel on our website to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. This tool collects anonymised browsing data. No personally identifiable information is shared with Facebook.
You can opt out of Facebook's tracking at any time via Facebook Ad Preferences.
If you contact us via WhatsApp, your messages are processed through WhatsApp's platform (Meta). By using WhatsApp to contact us, you agree to WhatsApp's own Privacy Policy. We do not store WhatsApp conversations beyond what is necessary to fulfil your request.
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner's Office)
To exercise any of these rights, email us at [email protected].
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Questions about your privacy?
We're happy to help. Reach us at [email protected] and we'll respond within 2 business days.